Policy Center

Know your rights and how to resolve concerns

Have a problem or disagreement?

We’re here to help.

If you think we made a mistake or you have a concern, the first step is to talk to us. We have a process called the grievance procedure that helps us review your issue and try to fix it.

Federal law says you must use our process first before contacting HUD, the mayor, or other offices. This helps resolve problems faster.

We will review your concern, explain what we find, and work with you to make things right.

Learn How the Process Works

Before you contact someone else:

Read your lease and notices we gave you
Follow all deadlines listed on your notice
Use our grievance process to help solve the process

Need help or have questions?
Call our office:

859-824-4432

Understanding Your Rights and Our Policies

POLICIES / DOCUMENTS

DESCRIPTION

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Admissions and Continued Occupancy Policy

This is the main policy that guides how our housing program operates.

Grievance Procedure

Steps to follow if you have a problem or disagree with a decision we made.

Housekeeping Policy

What’s expected to keep your home clean, safe, and in good condition.

Maintenance Charge List

List of charges for damages or repairs that are the resident’s responsibility.

Over Income

How higher income may affect your eligibility and rent.

Pet Policy

Rules about having pets in your home, including what is allowed and what is not.

Schedule of Utility Allowances

Shows the estimated cost of utilities used to help calculate your rent

Termination and Eviction Policy

When a lease can be terminated and how the eviction process works.